Yes. Jet bridges are not available in all the cities where we fly. If you're traveling to, from, or through the following locations, you may be required to board and deplane using air stairs:
- Aruba (AUA)
- Belize City (BZE)
- Burbank (BUR)
- Cabo/Los Cabos (SJD)
- Cancun (CUN)
- Grand Cayman (GCM)
- Steamboat Springs (Hayden), CO (HDN)
- Havana (HAV)
- Honolulu (HNL)
- Kona (KOA)
- Liberia (LIR)
- Long Beach (LGB)
- Los Angeles (LAX) for flights arriving from international locations
- Montrose (Telluride), CO (MTJ)
- Puerto Vallarta (PVR)
- Punta Cana (PUJ)
- San Jose (SJO)
- Seattle (SEA) for flights with their final stop in Seattle and occasionally when all gates are full in the event of irregular operations
In most of these locations, a mechanical lift is available to assist those with difficulty climbing stairs. However, on some occasions, due to weather, lift availability in international locations, or other conditions that may exist, you may be carried in a chair up the stairs by trained ground personnel.
Additionally, you may be required to travel between the terminal and the aircraft onboard buses in these locations:
- Aruba (AUA)
- Cabo/Los Cabos (SJD)
- Cancun (CUN)
- Havana (HAV)
- Puerto Vallarta (PVR)
- Punta Cana (PUJ)
- San Jose (SJO)
Buses will be used between the terminal and aircraft, where you'll board via air stairs. You will board the bus at ground-level and be dropped off at the base of the air stairs.
