We welcome assistive and medical devices as long as your device meets airline battery and safety requirements. Your device will not count toward carryon bag limits as long as it is packed separately from other personal items. You might be asked the nature of the additional carryon bag(s) throughout travel.

You may check your device if you prefer, but we suggest you bring it onboard if it can be stowed safely in the cabin. Your assistive device will not count toward carryon bag limits as long as it is packed separately from other personal items. If you opt to check your device with your checked baggage, be sure to inform the Southwest® Customer Service Agent or Skycap at the ticket counter. Assistive devices packed separately from other personal items checked by Customers with disabilities are exempt from our standard checked baggage fees.

Please note, while USB ports are available onboard some of our aircraft, these are not made to support assistive device use. We do not provide onboard sources of power for assistive devices.

Status notifications for checked wheelchairs and scooters

When a wheelchair or scooter is checked, we will send notifications when the device is loaded onto the plane and when the device is unloaded. The notifications will be sent by text or email based on the contact information provided at the time the reservation was booked.