Power banks/portable chargers

Review important updates for Customers traveling with a power bank/portable charger.

Assigned seats

All Southwest flights now have assigned seats! Learn more.

HomeHelp CenterI didn't receive a seat assignment when I checked in

I didn't receive a seat assignment when I checked in

Day of TravelTravel preparation and expectations

If you do not select a seat in advance (either because you purchased a Basic fare and so aren’t eligible to select a seat or you chose not to select one when booking), a seat will be assigned to you at check-in.

If a seat cannot be immediately assigned at check-in, you will see messaging indicating that your seat will be assigned at the gate. You will receive a security document that allows you to go through the security checkpoint. After clearing security, please see a Customer Service Agent at the departure gate to receive your seat assignment.

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