During flight delays that last three hours or more that we determine are within our control, like mechanical issues or needing to swap out planes, or if we cancel your flight because of something we determine we can control and make you wait three hours or more at the airport:

1. Meals: If you ask, we’ll give you a voucher for food at airport vendors who accept our vouchers. If there’s no place to use the voucher or no vouchers available, we may honor reasonable requests for reimbursement of meal costs if you ask by using the form linked below no later than one (1) year after the flight in question.
2. Lodging: If we can’t get you on a flight out to your destination or a co-terminal city the same day, and your reservation did not originally include an overnight layover, if you ask, we may get you a place to stay or may honor reasonable requests for reimbursement for lodging (unless you live nearby) submitted using the form linked below no later than one (1) year after the flight in question.
3. Ground transportation: If the lodging we arrange doesn’t have a shuttle to/from the airport, if you ask, we may provide a ground transportation voucher or may honor reasonable requests for reimbursement for a taxi or something similar submitted using the form linked below no later than one (1) year after the flight in question.

Note: Some Customers impacted by disruptions that are within our control will receive a link (sent via text or email based on their preferred method of communication selected during booking) with their meal voucher and details on how to select a hotel. If you receive your vouchers digitally, you do not need to request a voucher from our personnel at the airport. To redeem a digital meal voucher, tell the cashier you have a digital meal voucher from an airline and ask if they can scan the QR code. If not, ask if you can manually enter the digital meal voucher number.

When there are significant flight delays or Southwest-initiated cancellations that are not within Southwest’s control, we do not offer complimentary lodging accommodations.