A more rewarding journey starts January 1, 2027.

Meet the new Rapid Rewards® program. What will that mean for you? More opportunities to earn more perks and more rewards. Learn more.

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Help Center

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You’re in the right place to get help with our most common requests.
Account Update
Request changes to your Rapid Rewards account.
Name Change
Update the name on your Rapid Rewards account or an upcoming reservation.
Receipt
Need a past receipt? Submit your request and we’ll retrieve the information for you.
Expense Reimbursement
Request reimbursement due to a significant delay or cancellation.
Ticket Refund
Request ticket refund consideration.
Southwest LUV Voucher
Request a voucher due to a significant delay or cancellation.

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Note: You must connect to our Inflight Internet in order to submit an email while inflight. Learn more about connecting to Inflight Internet. Alternatively, you may contact us after you’ve reached your destination.
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