Now that Southwest has transitioned to assigned seating, EarlyBird Check-In is no longer available for purchase.  If you are still interested in ensuring early boarding, please consider purchasing a fare that includes an early boarding benefit (such as Choice Extra or Choice Preferred) or Priority Boarding.

If your flight was canceled, significantly delayed or significantly changed by Southwest® (generally a delay or change of three or more hours domestically and six or more hours internationally) and you opted to cancel your reservation as a result, we processed a refund of the EarlyBird Check-In purchase for the unused ticket(s) on your reservation.

The purchaser's credit card refund was processed within seven business days from when the refund became due. If you did not receive the EarlyBird Check-In refund in this time frame, then please call us for further assistance.