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Power banks/portable chargers

Review important updates for Customers traveling with a power bank/portable charger.

Assigned seats

All Southwest flights now have assigned seats! Learn more.

HomeHelp CenterWhat happens to my trained service dog if my flight is delayed or diverted to another Hawaii location?

What happens to my trained service dog if my flight is delayed or diverted to another Hawaii location?

Accessible Travel AssistanceFlying with trained service animals

In the event of a delay that would result in your dog not being released from quarantine until the following day, we’ll rebook you on the next available flight upon request.

If your flight from U.S. mainland to Hawaii is diverted to a Hawaii location other than your scheduled destination, a Customer Service Agent will meet your inbound flight and ensure your dog remains in the gate area until you have boarded the final flight to your destination.

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