For help accessing your account, visit our Account Login Help page.
If you’ve received communication from Southwest® indicating that your account is in a held status or see the following message when attempting to log in to your Rapid Rewards account, we need you to provide a copy of your government-issued photo ID. Once we receive your ID, we'll review your information to verify your account.
Your account is in a held status and cannot be accessed.
If you’re unable to reset your password because you no longer have access to the email address associated with your account, we need you to provide a copy of your government-issued photo ID so we can verify your account information.
