Disruptions that occur more than 48 hours before departure
- You must contact the partner carrier for assistance regardless of which flight(s) is disrupted.
Disruptions that occur 48 hours or less prior to departure
- If your Southwest-operated flight is disrupted and may result in you misconnecting with the partner carrier, you should contact us for assistance.
- If your flight on a partner carrier is disrupted, you must contact the partner carrier.
Learn more about partner travel.
