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Power banks/portable chargers

Review important updates for Customers traveling with a power bank/portable charger.

Assigned seats

All Southwest flights now have assigned seats! Learn more.

HomeHelp CenterTravel Funds, Refunds, Reimbursements, & ReceiptsI didn't cancel my reservation and I didn't travel. What happens now?

I didn't cancel my reservation and I didn't travel. What happens now?

BookingFares

If you did not cancel your reservation at least 10 minutes before your flight’s original scheduled departure time, what happens next depends on the type of fare you purchased:

Choice Extra or Choice Preferred fare

  • Funds will be refunded as a Transferable Flight Credit™. Transferable Flight Credits™ have a set expiration date, and all travel must be completed on or before the expiration date.

Basic or Choice fare

  • The funds will be forfeited. 

For reward travel reservations (booked with Rapid Rewards® points):

Choice Extra or Choice Preferred fare

  • The points used for booking will be redeposited to the purchaser's Rapid Rewards account.
  • Any taxes and fees will be converted into a Transferable Flight Credit, which has a specified expiration date. All travel must be completed on or before the expiration date.

Basic or Choice fare

  • The points used for booking, along with any associated taxes and fees, will be forfeited.
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Options If You Didn't Cancel Your Flight and Didn't Travel | Southwest Airlines