If you've received communication from Southwest^® indicating that your account is in a held status or see the following message when attempting to log in to your Rapid Rewards^® account, we need you to provide a copy of your government-issued photo ID.

Your account is in a held status and cannot be accessed.

Please complete the form below and attach a photo or scanned copy of your ID.

Once we receive your ID, we'll review your information to verify your account. You'll receive an email once we've reviewed your account and ID. This process may take up to 30 days.

We care about your privacy. The submitted copy of your government-issued photo ID will only be used to verify your account for this request. Please do not enter or attach sensitive or personal information such as a credit card number, Social Security number, or Southwest LUV Voucher or gift card number/security code.