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Power banks/portable chargers

Review important updates for Customers traveling with a power bank/portable charger.

Assigned seats

All Southwest flights now have assigned seats! Learn more.

HomeHelp CenterAccount Update Request

Rapid Rewards Account Update Request

Many updates to your Rapid Rewards® account (e.g., changing your mailing or email address) can be made through My Account. Simply log in to your Rapid Rewards account and select “Profile” from the menu options. If you’re unable to update the account yourself, to request an update, please complete the form below and attach a copy of your government-issued photo ID. Once we verify you are the account holder, we will make the requested change and notify you via email.

Note: You must connect to our Inflight Internet in order to submit an email while inflight. Learn more about connecting to Inflight Internet. Alternatively, you may contact us after you’ve reached your destination.

Account Information

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Account Update Request