The Federal Aviation Administration (FAA) has lifted the nationwide ground stop, and flights have resumed. Call times may be longer than usual, so please use the self-service options on Southwest.com and the mobile app. Check your flight's status before traveling to the airport. Learn more.
Non-refundable Ticket Refund Request
Refunds to the original form of payment for non-refundable fares will be considered under the following circumstances:
- You purchased an extra seat as a Customer of size or a Customer with a disability
- Military orders prevented you from traveling
- Death of an immediate family member, travel companion, or Passenger
- You canceled your reservation as a result of a Southwest-initiated flight cancellation, significant schedule revision, or significant flight delay. For GDS bookings/tickets, Ticket Agents should review waiver code instructions for refunds related to service interruptions.
If you believe you qualify for a refund due to one of the above reasons, please fill out the form below. You may need to provide documentation to support your request.
If you bought a refundable fare and cancel your refundable ticket in accordance with our no-show policy, you can choose to receive a method-of payment refund or a Transferable Flight Credit™. You’ll be able to select your choice during the cancellation process.
Getaways by Southwest Customers: Requests for full or partial refunds of your vacation booking should not be submitted through this form. See details about submitting refund requests related to vacation bookings.
