Southwest LUV Voucher requests:

Southwest intends to operate all flights as planned. Unfortunately, sometimes things happen that we determine we can’t control (like bad weather) or we determine we can control (like fixing a plane) that may cause a delay or cancellation.

Important: Customers connecting to a Southwest flight from a country within the European Union, please click here.

If Southwest cancels or significantly delays a flight because of something we determine we can control (like a mechanical issue or needing to swap out planes), you may be eligible for a Southwest LUV Voucher if:

1. Southwest canceled or delayed your flight less than eight days before it was supposed to leave and you arrived to your final destination three or more hours later than planned; and
2. The cause of the delay or cancellation was something Southwest determined we could control; and
3. You ask for the Southwest LUV Voucher using this form no later than one year from the date of the delayed/canceled flight(s).

If Southwest already issued a voucher for this delay or cancellation we won’t give another one for the same issue.

For delays or cancellations that don’t fit these rules, Southwest may choose to give a Southwest LUV Voucher.

If Southwest agrees to give you a voucher, we will email a Southwest LUV Voucher for each ticketed Passenger to the email associated with the purchaser of the reservation.