Review our policy for Customers of size.
An additional seat purchased by a Customer traveling on an itinerary that includes a partner carrier is non-refundable.
We will refund an extra seat purchased to accommodate a Customer of size provided the following conditions apply:
- The flight(s) must depart with at least one open seat (or with Passengers traveling on space available passes)
- Both seats should be purchased in the same fare class (i.e., Choice, Choice Preferred, Choice Extra, or Basic)
- The refund request must be made within 90 days of your date of travel.
