Wheelchair assistance is available for Customers with disabilities from the airport curb to and from gates and between gates for connecting flights, including during boarding, gate changes, and irregular operations. To receive assistance, identify yourself and the assistance you require to a Southwest Employee when you arrive at the airport, at any connection points, and when you land at your destination.

Curbside check-in isn't available at all airports or during all hours of operation. If you don't see an Employee or Skycap at the curb, you should request assistance inside the airport. Find more information on our airport amenities page.

You can tell us in advance if you'll need assistance by managing your reservation online.

Traveling on an itinerary involving a partner airline? Keep in mind that the partner airline may have different guidelines for requesting wheelchair assistance.