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Power banks/portable chargers

Review important updates for Customers traveling with a power bank/portable charger.

Assigned seats

All Southwest flights now have assigned seats! Learn more.

HomeHelp CenterI paid a bag fee in advance and didn't check the bag. How do I request a refund?

I paid a bag fee in advance and didn't check the bag. How do I request a refund?

BaggageChecked baggageChecking bags online

Customers who paid a checked bag fee in advance but ultimately didn’t check a bag should call us to request a refund. Please have the confirmation number for the reservation in question available when you contact us.

Learn more about checking bags digitally.

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Request a Refund for a Prepaid Bag | Southwest Airlines