Many of the necessary updates to your Rapid Rewards® information can be made through Southwest.com®. Simply log in to your Rapid Rewards account and select "Profile" from the menu options listed within your account. To update your information, click the “Edit” link next to the information you want to change.
If you're unable to update your account information yourself:
Documentation is required for some account updates. You can complete the appropriate form linked below and submit your documentation.
- Date of birth correction
- Name change
Some account updates do not require documentation and can be made by calling us
- Typos
- Adding a middle name
