Southwest follows all DOT regulations relating to oversales and denied boarding compensation.

If a flight is over capacity, Southwest^® will ask for volunteers to take a different flight in exchange for a Southwest LUV Voucher^®.

• Southwest LUV Vouchers can be used for travel booked through Southwest (excluding Group travel and Getaways by Southwest™).
• Southwest LUV Vouchers are transferable.
• Travel booked with a Southwest LUV Voucher must be completed within 12 months of the issue date.
• If Southwest anticipates a possible oversale situation, Southwest may contact Customers who are booked on the impacted flight in advance and offer the opportunity to voluntarily change their plans in exchange for a Southwest LUV Voucher^®.
  • Customers who receive the offer will be able to select an alternative flight(s), and, if the offer remains available at the time the Customer makes the selection, all Passengers on the reservation will be moved to the alternative flight.
  • If the offer is accepted, all Passengers (excluding lap children) on the reservation will also receive a Southwest LUV Voucher^® in addition to being rebooked.

Boarding priority in oversale situations

If not enough Passengers volunteer to change their plans, Southwest^® may need to deny boarding to Passengers. Southwest will prioritize boarding to:

• • Passengers who purchase our Choice Extra fare
  • Rapid Rewards^® A-List Preferred Members
  • Rapid Rewards^® A-List Members

• For all other confirmed Passengers, Southwest will prioritize boarding to Passengers with:
  • interline/partner Itineraries
  • higher fare classes
  • earlier booking dates
  • earlier check-in times
• Within each priority group, Customers are further prioritized based on similar factors and itinerary details (e.g., whether the Customer is traveling through the location in question, the cost of the Customer’s fare, etc.).