I'm getting an error when scanning my documents.

This can occur if any of the following are true:

• The middle name on the document doesn’t match your account
• A preferred name was used instead of the legal first name
• The name was misspelled
• The document’s formatting doesn’t match the booking information
• The document used belongs to a different passenger

Documentation is required for some account or reservation updates. If you are traveling within the next few days, you’ll need to bring appropriate documentation (e.g., marriage license/certificate, divorce decree, old and new government-issued ID) to the airport and speak with a Customer Service Agent. If you aren’t traveling soon, please complete the appropriate form below and attach the required documentation as described on the form.

• Date of birth correction
• Name change

Some updates do not require documentation and can be made by calling us

• Typos
• Adding a middle name

Gender updates

• To update your gender in your Rapid Rewards account, log in and access your profile.
• To update your gender in an existing reservation, call us.

I don't see the TSA PreCheck® Touchless ID indicator on my boarding pass.

• Be sure you’ve successfully opted in to the program. TSA PreCheck® Touchless ID may not be available on flights booked before you opted in to the program.
• Your Rapid Rewards® number must be associated with your reservation, and the name in your account must match that in your reservation.

Learn more about TSA PreCheck® Touchless ID and review a list of participating airports.