Review important updates for Customers traveling with a power bank/portable charger.
All Southwest flights now have assigned seats! Learn more.
Rapid Rewards Account in Held Status
If you’ve received communication from Southwest indicating that your account is in a held status or see the following message when attempting to log in to your Rapid Rewards account, we need you to provide a copy of your government-issued photo ID so we can verify your account information.
Your account is in a held status and cannot be accessed.
Submit this form along with a copy of your identification for our review. Once we verify you are the account holder, we will release the hold on your account and restore full access.
If you simply need help logging in, you can reset your password or recover your username/account number.
