During flight delays that last three hours or more that we determine are within our control, like mechanical issues or needing to swap out planes, or if we cancel your flight because of something we determine we can control and make you wait three hours or more at the airport: 

1. Meals: If you ask, we’ll give you a voucher for food at airport vendors who accept our vouchers. If there’s no place to use the voucher or no vouchers available, we may honor reasonable requests for reimbursement of meal costs if you ask by using the form linked below no later than one (1) year after the flight in question. 

2. Lodging: If we can’t get you on a flight out to your destination or a co-terminal city the same day, and your reservation did not originally include an overnight layover, if you ask, we may get you a place to stay or may honor reasonable requests for reimbursement for lodging (unless you live nearby) submitted using the form linked below no later than one (1) year after the flight in question.  

3. Ground transportation: If the lodging we arrange doesn’t have a shuttle to/from the airport, if you ask, we may provide a ground transportation voucher or may honor reasonable requests for reimbursement for a taxi or something similar submitted using the form linked below no later than one (1) year after the flight in question.