Sometimes we need to change our flight schedule, and we are sorry if your travel plans have been impacted. You have a few options available.

Option #1: Continue with your travel plans

• If Southwest® contacts you with a new itinerary, your new reservation is confirmed You must call Getaways by Southwest™ so that we can update the non-air components of your booking to reflect the change.

Option #2: Change your flight

• If your new itinerary doesn't work, you can contact Getaways by Southwest™ to change your flight date and/or time by up to 14 days from your original travel date at no additional cost. You’ll also need to contact Getaways by Southwest^TM to make any changes to the non-air components of your booking.

Option #3: Cancel your Getaways by Southwest™ vacation package and choose vacation travel credit

• If you decide not to travel as a result of a significant schedule change and cancel your package, you can receive a vacation travel credit (VTC) toward a future Getaways by Southwest™ vacation package rather than a refund. When issued, VTCs will be divided as equally as possible among all Passengers included on the reservation when the reservation was initially booked (including lap children). VTCs have a specified expiration date. All travel must be completed by the expiration date. If your flight is significantly changed by Southwest® and you choose a VTC when canceling your reservation, your VTC will be valid for five years from the date of the cancellation.

• You must cancel your reservation at least 10 minutes before the first flight’s original scheduled departure. Reservations that are not flown and not canceled at least 10 minutes prior to the first flight’s original scheduled departure are subject to our no-show policy.
• Review the Getaways by Southwest^TM Refund Policy for details about the non-air components of your package.

Option #4: Cancel your Getaways by Southwest™ vacation package and choose a method-of-payment refund of your airfare

• If you decide not to travel and cancel your package, you are eligible for a method-of-payment refund of your unused airfare if any of the following apply to the change Southwest® initiated to your scheduled itinerary:
• You are now scheduled to depart three hours or more for domestic itineraries and six hours or more for international itineraries earlier than your original scheduled departure time.
• You are scheduled to arrive at your destination airport three hours or more for domestic itineraries or six hours or more for international itineraries later than your original scheduled arrival time.
• You are scheduled to depart from a different airport or arrive at a different destination airport than originally scheduled.
• You are scheduled to travel on an itinerary with more connection points than your original itinerary.
• You are downgraded to a lower class of service.
• You have a disability and are scheduled to travel through one or more connecting airports different from the original itinerary.
• When you cancel your reservation following our schedule revision, you will have the option to receive a refund of your unused airfare.
• Generally, refunds are processed to the original form of payment and are processed by Southwest® within seven (7) business days.
• We recommend that you cancel your reservation at least 10 minutes prior to your first flight’s original scheduled departure.
• Review the Getaways by Southwest^TM Refund Policy for details about the non-air components of your package.