We're sorry your flight was canceled by Southwest®. You have a few options available. Traveling on an itinerary involving a partner airline? Review important details.
Option #1: Continue with your travel plans
- In most cases, if Southwest cancels your flight, you will be automatically rebooked on another Southwest flight to your destination. If Southwest texts or emails you with a new itinerary, your new reservation is confirmed, and you don't need to do anything else.
Option #2: Change your flight
- If your new itinerary doesn't work or you aren't automatically rebooked, you can change your flight date and/or time by up to 14 days from your original travel date at no additional cost. The quickest and easiest way to do this is to visit Southwest.com/rebook and enter your name and confirmation number.
Option #3: Cancel your reservation and choose flight credit
- If you decide not to travel, you can receive a flight credit or Transferable Flight Credit™ (depending on the type of fare purchased) toward future travel rather than a refund. A Transferable Flight Credit can be transferred once between Rapid Rewards® Members. Flight credits and Transferable Flight Credits have a specified expiration date. All travel must be completed by the expiration date. If your flight is canceled by Southwest and you choose a flight credit when canceling your reservation, your flight credit will be valid for five years.
- You must cancel your reservation at least 10 minutes before the flight’s original scheduled departure. Reservations that are not flown and not canceled are subject to our no-show policy.
Option #4: Cancel your reservation and choose a method-of-payment refund
- When you cancel your reservation, you will be presented with the option to receive a refund of your unused airfare. Generally, refunds are processed to the original form of payment and are processed by Southwest within seven (7) business days.
- Please cancel your reservation at least 10 minutes prior to original scheduled departure.
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