Southwest^® will sometimes email Customers who are booked on a designated flight about an opportunity to voluntarily change their plans in exchange for a Southwest LUV Voucher^®. Customers will be able to select an alternative flight(s), and, if the offer remains available at the time the Customer makes the selection, all Passengers on the reservation will be moved to the alternative flight. All Passengers (excluding lap children) will also receive a Southwest LUV Voucher^® in addition to being rebooked. Review the terms of the program.

How will I know if I’m eligible?

You’ll get an email from SouthwestAirlines@trip.southwest.com sent to the address linked to your reservation.

How long do I have to decide?

Each offer is available only for a limited time and available on a first-come, first-served basis.

Will my original benefits transfer to the new flight?

Subject to availability, the following benefits will transfer (as applicable):

• Fare benefits
• Credit card benefits
• Tier status

Any seat purchases will be forfeited and you will not be refunded if you choose to participate.

Can just one person on my reservation accept the offer?

No. If you accept the offer, all Passengers on the reservation will be moved to the new itinerary, and all Passengers on the reservation will be issued a Southwest LUV Voucher^®.

Can I get the offer if someone I know on the same flight (but a different reservation) received it?

No. Only Customers who receive the email—and the Passengers on their reservation—are eligible.

How long after accepting the offer and selecting a new flight will I receive my Southwest LUV Voucher(s)?

The Southwest LUV Voucher(s) will be sent to the email address associated with the reservation within 10 business days.

How long after accepting the offer and selecting a new flight will my itinerary be updated?

The itinerary will be updated shortly after. However, it may take up to 24 hours for the updated itinerary to be emailed to you. You can retrieve your updated itinerary from Southwest.com^® or in the Southwest^® mobile app.