Refunds to the original form of payment for non-refundable fares will be considered under the following circumstances:

• You purchased an extra seat as a Customer of size or a Customer with a disability
• Military orders prevented you from traveling
• Death of an immediate family member, travel companion, or Passenger
• You canceled your reservation as a result of a Southwest-initiated flight cancellation, significant schedule revision, or significant flight delay. For GDS bookings/tickets, Ticket Agents should review waiver code instructions for refunds related to service interruptions.

If you believe you qualify for a refund due to one of the above reasons, please fill out the form below. You may need to provide documentation to support your request.

If you bought a refundable fare and cancel your refundable ticket in accordance with our no-show policy, you can choose to receive a method-of payment refund or a Transferable Flight Credit™. You’ll be able to select your choice during the cancellation process.

Getaways by Southwest Customers: Requests for full or partial refunds of your vacation booking should not be submitted through this form. See details about submitting refund requests related to vacation bookings.