When a seat is purchased separately
Seat cancellations are not permitted.
| Flights and seat exchanges | |
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Exchange your seat for one that costs the same or less than your original seat |
We’ll apply the amount you paid toward the new seat. No refund or flight credit will be issued for any difference in cost. |
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Exchange your seat for one that costs more than your original seat |
You’ll pay the full price of the new seat using an eligible form of payment. With limited exceptions, we’ll automatically refund the full amount of your original seat purchase to your original form of payment. The purchase and refund will be processed separately. If you book a connecting itinerary and purchase seats on both flights and exchange to a nonstop or direct (same-plane service) itinerary and select a seat that costs more than your original seats, only one of your original seats will be automatically refunded to the original form of payment. Please contact us to request a refund of the second seat. |
If your flight is significantly disrupted
If your flight is canceled by Southwest, significantly delayed, or significantly impacted by a schedule change (generally a delay or change of three or more hours domestically and six or more hours internationally), and you decide not to travel, you are eligible for a method-of-payment refund–even for non-refundable tickets. If you are eligible for a ticket refund due to a significant flight disruption, you are also entitled to a refund of any seat you purchased as an optional charge. Refunds are processed within seven (7) business days. We recommend that you contact Southwest® as soon as you know of your change of plans. Learn more about your options.
