We know that airline-imposed delays, cancellations, and schedule changes can have an impact on an important moment in your life. We appreciate your understanding during situations like this. Our goal is to equip you with options when things don’t go as planned. Traveling on an itinerary involving a partner airline? Review important details.

Flight delays

• You are eligible for a refund if your flight is significantly delayed (generally a delay of three or more hours domestically and six or more hours internationally) and you decide not to travel. See details about your available options. Please cancel your reservation at least 10 minutes before the new flight's scheduled departure time in accordance with our no-show policy.
• Southwest may attempt to book you on a new flight. If your new itinerary doesn’t work, you can rebook your flight.
• If you decide not to travel and you are not eligible for a refund because the delay is not significant, you must cancel your reservation at least 10 minutes before the new flight's scheduled departure time in accordance with our no-show policy.
• Getaways by Southwest™ Customers: review your options.
• Southwest Groups travel reservations: contact Group Travel Services for options. If a delay occurs outside of Group Travel Services’ hours of operation, you may request assistance from a Southwest® Customer Service Agent at the airport or call Southwest®.

Flight cancellations

• If your flight has been canceled and you decide not to travel, you are eligible for a refund. See details about your available options. Please cancel your reservation at least 10 minutes before the new flight's scheduled departure time in accordance with our no-show policy..
• Southwest will attempt to book you on a new flight. If your new itinerary doesn’t work, you can rebook your flight.
• Getaways by Southwest™ Customers: review your options.
• Southwest Groups travel reservations: contact Group Travel Services for options. If a cancellation occurs outside of Group Travel Services’ hours of operation, you may request assistance from a Southwest® Customer Service Agent at the airport or call Southwest®.

Schedule changes (8+ days prior to scheduled departure)

• You are eligible for a refund if the change to your itinerary is significant (generally resulting in a delay of three or more hours domestically and six or more hours internationally) and you decide not to travel. See details about your available options. Please cancel your reservation at least 10 minutes before the new flight's scheduled departure time in accordance with our no-show policy.
• If your new itinerary doesn’t work, you can rebook your flight.
• If you decide not to travel and you are not eligible for a refund because the change is not significant, you must cancel your reservation at least 10 minutes before the new flight's scheduled departure time in accordance with our no-show policy.
• Getaways by Southwest™ Customers: review your options.